Billing Policy

• We accept payments through Credit Card, PayPal, Bitcoin, ACH, wire transfer, and company check
• Customers must maintain valid, up-to-date payment information
• Failed payments may result in immediate service suspension

• Customers may fund their account in advance
• Service charges are deducted from the account balance
• Automatic replenishment will occur when balance falls below specified threshold
• Customers are responsible for maintaining sufficient funds

To maintain an account in good standing, customers must:

• Keep valid payment information on file
• Pay all invoices by the due date
• Maintain compliance with all service policies
• Report any billing disputes within 14 days
• Avoid any service abuse or terms violations

Accounts not in good standing may experience:

• Immediate service suspension
• Restricted access to support services
• Ineligibility for SLA claims
• Termination of service agreements
• Referral to collections

Customers are responsible for maintaining the security of their accounts and credentials. All charges incurred under an account are the customer's financial responsibility — including charges from authorized usage, misconfiguration, compromised credentials, DDoS attacks, malware, cryptocurrency mining, or any other unauthorized activity, whether intentional or not.

• All billing disputes must be submitted in writing through our support portal at https://support.gozunga.com
• Disputes must be filed within 14 days of the charge date
• Customers must provide detailed explanation and supporting documentation
• Disputed amounts remain due until resolved
• We reserve the right to suspend service during dispute investigation

We take chargebacks seriously and ask that customers contact us first to resolve any billing concerns — we're easy to work with. Unauthorized chargebacks will result in immediate account suspension, permanent termination, and an administrative fee of $50 per chargeback. Unresolved chargebacks may be referred for collections.

• Failed payment attempts
• Payment method expiration
• Violation of acceptable use policies
• Suspected fraudulent activity
• Excessive chargebacks or disputes

• Repeated payment failures
• Multiple policy violations
• Fraudulent activity
• Abuse of services or systems
• Extended period of suspension

To reinstate suspended services, customers must pay all outstanding balances, provide a valid payment method, resolve any policy violations, and receive written approval from Gozunga.

Gozunga offers Savings Plans for customers who want to commit to a monthly spend in exchange for discounted rates. Plans are available in 1, 3, 6, and 12-month terms with discounts up to 15%.

• Savings Plan commitments are billed according to the selected term and payment option (monthly or upfront)
• Early cancellation of a term commitment requires payment of the remaining plan balance, or charges revert to standard undiscounted rates for the remainder of the term
• Savings Plan credits and prepaid amounts are non-refundable