Privacy Policy

1. Introduction

At Gozunga, we are committed to protecting your privacy and maintaining the trust of our customers. This Privacy Policy explains our practices regarding the collection, use, and protection of your information when you use our cloud services.

2. Information We Collect

2.1 Account Information

We collect and maintain only basic information necessary for account creation and service delivery:

• Name
• Email address
• Company name (if applicable)
• Phone number
• Physical address

2.2 Information We Do Not Collect

We explicitly do not collect or store:

• Credit card numbers or financial account details
• Social security numbers
• Government-issued identification numbers
• Personal health information
• Browsing history from other websites

2.3 Technical Data

We automatically collect certain technical information necessary for service operation:

• IP addresses for security and access logging
• Service usage metrics
• System logs
• Technical error reports

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining your cloud services
• Account authentication and security
• Service-related communications
• Technical support
• Billing and account management
• Marketing analysis and communications
• Product improvement and usage analysis
• Customer experience optimization
• Legal compliance

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We work with a limited number of trusted service providers for specific business functions, including:

• Communications service providers
• Marketing automation platforms
• Merchant service providers

These providers are bound by strict confidentiality agreements and may only use your information to provide services to Gozunga.

4.2 No Data Sales

We do not sell, rent, or trade your personal information to any third parties for marketing or commercial purposes.

4.3 Legal Requirements

We may disclose information:

• In response to valid legal subpoenas or court orders
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• To protect against legal liability

5. Data Protection and Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments
• Employee training on data protection
• Physical and environmental security controls

5.2 Data Retention

• We retain account information for the duration of your service subscription
• Upon account termination, we delete personal information within 30 days
• We may retain certain data as required by law or for legitimate business purposes

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of non-essential communications
• Export your data in a machine-readable format

7. International Data Transfers

While Gozunga primarily operates in the United States, we may transfer data internationally:

• Only to countries providing adequate data protection
• Subject to appropriate safeguards
• In compliance with applicable data protection laws

8. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes:

• Via email
• Through our website
• 30 days before changes take effect

10. Contact Information

For privacy-related questions or concerns:

• Support Portal: https://support.gozunga.com

11. Legal Disclaimer

This Privacy Policy is not a substitute for legal advice. We recommend consulting with legal counsel for specific privacy compliance requirements in your jurisdiction.

Last Updated: January 5, 2025